Privacy Policy

This Privacy Policy explains how BestDriedPersimmon.com (the “Site”, “we”, “us”, or “our”) collects, uses, shares, and protects your information when you browse the Site, contact us, or place an order.

1) Information We Collect

We collect information in three main ways:

A. Information you provide

  • Order and account details: name, email address, phone number, shipping and billing address, and order details.
  • Customer support: the details you share when you email us or contact us (including any files you send).
  • Marketing preferences: your newsletter sign up and unsubscribe choices.

B. Information collected automatically

  • Device and usage data: IP address, browser type, pages viewed, time spent, referring/exit pages, and basic diagnostics.
  • Approximate location: we may infer an approximate location from your IP address to help with security, fraud prevention, and service performance.

C. Cookies and similar technologies

We use cookies, pixels, and similar technologies to keep the Site working, remember preferences, understand traffic, and measure marketing performance. See Section 6 for details.

2) How We Use Your Information

We use your information to:

  • Process orders: confirm orders, take payment through payment providers, ship products, send order updates, handle returns or issues.
  • Provide customer service: respond to questions, resolve complaints, and support requests.
  • Operate and improve the Site: analytics, troubleshooting, internal reporting, and testing.
  • Security and fraud prevention: detect suspicious activity, protect accounts, prevent abuse, and enforce our policies.
  • Marketing communications (optional): send emails if you opt in, and you can opt out anytime.

3) Legal Bases (EEA/UK Visitors)

If you are in the European Economic Area or the United Kingdom, we process your personal data under one or more legal bases, such as:

  • Contract: to fulfill your order or provide requested services.
  • Legitimate interests: to keep the Site secure, prevent fraud, and improve performance.
  • Consent: for certain marketing emails and some cookies where required by law (you can withdraw consent).
  • Legal obligation: to comply with laws, tax rules, or lawful requests.

4) How We Share Your Information

We share personal information only as needed to run our business and provide services, including:

  • Service providers: hosting, ecommerce platform tools, analytics, email delivery, customer support tools, and shipping carriers.
  • Payment processing: payments are handled by payment processors. We do not store full payment card numbers on our servers.
  • Legal and safety: if required by law, legal process, or to protect rights, safety, and prevent fraud.
  • Business transfers: if we are involved in a merger, acquisition, reorganization, or sale of assets, information may be transferred as part of that transaction.

We do not share your personal information with third parties for their own direct marketing purposes without your permission.

Advertising and measurement (optional, keep only if applicable)

If we use advertising or measurement partners, they may collect information through cookies or pixels on the Site to help us measure performance and show relevant ads. Depending on where you live, this may be considered “sharing” for advertising. You can limit this via cookie settings and browser controls (see Section 6 and Section 8).

5) Data Security and Retention

We maintain reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, but we work to reduce risk and prevent unauthorized access.

We keep personal information as long as needed for the purposes described in this Policy, including to fulfill orders, maintain records, comply with legal obligations, and resolve disputes. Retention periods vary depending on the type of data and legal requirements.

6) Cookies

Cookies are small text files stored on your device. We use cookies and similar technologies for:

  • Essential functions: account login, cart, checkout, and basic Site performance.
  • Preferences: language or region settings where available.
  • Analytics: understand traffic and improve content and user experience.
  • Marketing measurement: measure campaigns and conversions where applicable.

You can control cookies through your browser settings. Some features may not work properly if you disable certain cookies.

7) Children’s Privacy

The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.

8) Your Privacy Choices and Rights

A. General choices

  • Email marketing: you can opt out anytime using the unsubscribe link in our emails.
  • Cookies: you can manage cookies through browser settings and any cookie banner/settings tool we provide.
  • Account information: if you have an account, you may be able to review and update certain details.

B. California (CCPA/CPRA) notice

If you are a California resident, you may have rights to know, access, correct, delete, and receive a copy of certain personal information, and to opt out of “sale” or “sharing” of personal information as defined by California law.

We do not knowingly sell personal information. If we use advertising or analytics that may be considered “sharing” under California law, you may opt out via our cookie settings (if available) and browser controls. You may also contact us to submit a request.

C. EEA/UK rights (GDPR)

If you are in the EEA/UK, you may have the right to access, correct, delete, restrict processing, object to processing, and request data portability. You may also lodge a complaint with your local data protection authority.

To protect your privacy, we may need to verify your identity before fulfilling certain requests.

9) International Transfers

Your information may be processed and stored in countries other than where you live. Where required, we take measures designed to provide an appropriate level of protection for cross border transfers.

10) Third Party Links

The Site may contain links to third party websites or services. We are not responsible for the privacy practices of third parties. Please review their privacy policies before providing information to them.

11) Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, or legal requirements. We will post the updated version on this page and update the effective date above.

12) Contact Us

If you have questions about this Privacy Policy or want to exercise a privacy right, please contact us:

  • Email: info@bestdriedpersimmon.com
  • Address: Room 302, Unit 1, Building 33, Jiangdong Street, Yiwu City, Zhejiang Province,China