Return and Refund Policy
At BestDriedPersimmon.com, we want every customer to feel confident when placing an order with us. If your order arrives with any issue or does not meet expectations, please contact us and we will be happy to assist.
1) Order Cancellation
You may request to cancel an order before it has shipped. Once the order has been handed over to the carrier, cancellation may no longer be possible.
2) 30-Day Return Policy
We accept returns within 30 days of delivery as long as the product is unopened, unused, and in its original packaging. This ensures the safety and integrity of all food products we offer.
If you would like to request a return, please contact us and we will review your request and provide return instructions if applicable. Return shipping fees may apply unless the return is due to an error on our part.
3) Damaged, Defective, or Missing Items
If your order arrives damaged, defective, or missing items, please contact us within 48 hours of delivery so we can investigate the issue promptly.
To help us assist you, please provide:
- Your order number
- Clear photos of the outer box, inner packaging, and the product
- A brief description of the issue
After review, we may offer a replacement, a partial refund, or a full refund depending on the situation.
4) Natural Product Notes
Dried persimmons are natural fruit products. Variations in color, size, texture, and the amount of natural sugar bloom may occur. These natural differences are expected and are not considered defects.
5) Exchanges
We offer exchanges for eligible products within 30 days of delivery. For food items, the product must be unopened, unused, and in its original packaging to qualify for an exchange.
Exchanges are typically available in cases such as receiving the wrong item, incorrect quantity, or when the product is affected during shipping. If you would like to request an exchange, please contact us so we can review your case and provide exchange instructions. Additional shipping fees may apply unless the exchange is required due to our error.
6) Refunds (If Approved)
If a refund is approved, it will be issued to the original method of payment. Processing time depends on your bank or payment provider, but refunds generally appear within several business days after approval.
7) Shipping Issues and Delivery Problems
Please ensure your shipping address is accurate at checkout. If a package is returned to us due to an incorrect address, refusal of delivery, or failure to collect the package where applicable, shipping costs may not be refundable. Additional shipping fees may apply if reshipment is requested.
8) How to Contact Us
For return, exchange, or refund inquiries, please contact us:
Email: support@bestdriedpersimmon.com
Address: Room 302, Unit 1, Building 33, Jiangdong Street, Yiwu City, Zhejiang Province, China
We are here to help and will do our best to resolve any concerns.